Horizontal Management – Mobilizing team and networks: Ready for action

A team that does not work well not only is not a team; but is a blocker towards any success. It is a team (not) that does no work. – yes the not is from Borat.

We must be able to organize teams and networks to be ready for action as this helps the team get off the ground and moving. In order to help get things going as smooth as possible we can focus on a few key elements that can build teamwork and networks, these are leadership, teamwork attitude, common understanding and trust.

Leadership: In my experience, I have always enjoyed working on projects when I was able to be the leader, I think this is inherent to our nature that most of us want to be leaders instead of followers as it makes us feel important and think that we have make a significant contribution to the project. When working as a team, one of the great benefits (that most do not realize) is that the leadership can be shared equally among the team members, it can and should shift from person to person depending on what is required and the person’s strengths, this gives everyone a feeling of accomplishment and an equal and important say in the processes (even if it may not be). When working horizontally team members should be allowed to have debates, open discussions as they are key methods of identify opportunities and resolve conflicts that may arise….. so long as you can focus and move forward.

 Teamwork: Rewarding team members to play nicely as a team always gets peoples motivations up. Teamwork makes a horizontal partnership cohesive so management should encourage early team building activities and open engagement that help develop a sense of collective ownership. This can be encouraged by giving incentives to work successfully as a team, such as recognizing members for their team efforts by giving awards and rewards.

Common Language: Recently I worked on a project where I was using the phrase “data entry” to describe an action where “any user enters data using a graphical user interface”. One of the team members was having a very hard time following the discussion because to him “data entry” was specific to “data entry personnel” (people hired to do data entry), who used a specific data entry user interface that was different than the user interfaces used by others, this was because they didn’t need the pretty features as all they did was repetitive data entry. This is why it becomes very important that the team members have a common mental model and have developed a vocabulary that is understood by all as this helps develop a working culture where misunderstandings or unclear terms will be kept to a minimum.

Trust: Trust is very important in maintaining relationships, it is the glue that holds a team together, if someone does not trust other members in a team, or does not fully place their trust in the team they will not be completely open and might not want to take part in discussions or coordinated efforts. The need for trust makes it important to invest in relationships and build credibility, this can be done by undertaking small tasks, being open and honest with others and delivering what was promised. When team members trust each other they will be willing to risk more together.

[Source: Moving from the Heroic to the everyday: Hopkins, Couture, Moore]